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Frequently Asked Questions

  1. Turn around times
  2. Method of shipment
  3. What happens if my package is lost?
  4. International Orders
  5. Which is the largest finger size available?
  6. What is the weight of your rings?
  7. What quality of diamonds do you use on the diamond wedding rings ?
  8. What is your Returns Policy?
  9. Do you have a printed catalog?
  10. Difference between a Comfort Fit Ring and a Standard Fit Ring
  11. What happens if I don't like the ring when I receive it?
  12. International Ring Finger Size Chart
  13. Sample Ring Programs Terms and Conditions

TURN AROUND:

We keep a large stock of all wedding bands shown on line. Chances are that the wedding ring you ordered is in stock and your order is processed for shipment immediately.  
If we have to manufacture the wedding ring of your choice, you should expect to receive your wedding band within 2 to 3 weeks from the order date, depending on the complexity of the ring.
Plain and Milgrain Rings are manufactured in 2 to 3 days.
We always try to satisfy our customers request. If you MUST receive your wedding band by a certain day, please, let us know it in the SPECIAL INSTRUCTIONS text box of the order form. You will be notified immediately whether or not we can meet your request.
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Methods of Shipment:

The method of shipment is selected by customer during the Checkout Process. Our preferred method of shipment is UPS 2nd. Day Air. For RUSH ORDERS we ship UPS Next Day Air. Other choices are UPS 3rd. Day, Postal Services Priority Mail and Express Mail Overnight.
Shipping charges are calculated at the checkout time and are determined by the tariffs offered by the shipper and value of the order for insurance coverage.

Methods of Shipment for International Orders:

International orders are shipped via the United States Post Office Global Express Mail, starting at $26.00 plus insurance charges. UPS Global Expedited Service is also available and it starts at about $75.00 for rush orders. A typical shipment to Europe takes Two or Three days for UPS and 3 to 5 days for USPS. Customers are responsible for Custom Duties or Taxes, if they are applicable in the Country of destination.
The preferred method of payment accepted for International Orders are:
PayPal
Google Checkout
American Express
Cashier's check in US funds or International Money Order.

You can attempt to use Visa or MasterCard for International Orders, however sometimes that method of payment cannot be processed from certain countries.
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Lost Packages

Your wedding ring shipment is insured. If the package is lost by the carrier we will make new rings for you at no charge, once the carrier confirms that the package was lost.
Since all packages are insured, an adult signature is required at the time of delivery. If nobody would be available to receive the package, we suggest to have your order shipped via Priority Mail or Express Mail. The Post Office will attempt delivery, and if nobody is available to sign for the package, they will leave a notice for you to go to the Post Office and pick it up.
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International Orders... 

International orders are shipped via Post Office Global Express Mail, starting at $26.00 plus insurance charges. UPS Global Expedited Service is also available and it starts at about $75.00 for rush orders. A typical shipment to Europe takes Two or Three days. Customers are responsible for Custom Duties or Taxes, if they are applicable in the destination Country.
The preferred method of payment accepted for International Orders are:
PayPal
Google Checkout
American Express
Cashier's check in US funds or International Money Order
You can attempt to use Visa or MasterCard for International Orders, however sometimes that method of payment cannot be processed from certain countries.

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Finger Size

We can make rings in ANY human size. Make sure you have been sided properly.
We are probably the ONLY company offering rings in 1/4 size increments. 

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Returns

This is a "worry free" shopping site. Yes, you can return your order if something goes wrong. A Return Authorization is Always required. For a detail explanation of our returns policy, please read our Returns Policy.
Since most rings are made to order, we suggest that if you are uncertain whether you like a ring, we suggest to take advantage of our Sample Rings Program and order a sample ring to help you in making a decision.
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What is the grade of your Platinum or diamonds... ?

We use Heavy Gauge Platinum blanks of Platinum 950. This is the Highest level of purity in which Platinum is available in the jewelry industry. Beware of competitors selling CAST rings. All our rings, in Gold or Platinum are made from our extruded blanks.

Diamond rings are set with GH VS/SI1 diamonds. All diamond rings with over 0.50Ct diamonds are provided with an Independent Third Party Appraisal by the Universal Gemological Labs
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Rings Weight

All our rings are made on very heavy blanks. A blank is the piece of metal (gold or platinum) on which the rings are carved. The weight of the rings vary with the finger size. Typically, our Comfort Fit Rings are 2mm thick at the center of the ring, and between 1.65mm to 1.80mm at the edges, where they are beveled inside to give them the comfort fit shape.
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Printed Catalog

We do have a printed catalog. As we keep adding new ring styles to our web site, the catalog does not show all styles available online. There are also some styles in the printed catalog that are not shown online. If you wish, you could order a printed catalog.
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Comfort Fit and Standard Fit Rings:

crosscut of a comfort fit ringA Comfort Fit Ring is beveled inside, in that manner the edges of the ring are not in direct contact with the flesh of the finger, resulting in a more comfortable fit. This might result in the feeling that the ring feels "looser" in the finger. 

crosscut of a comfort fit ring A standard Fit Ring is flat inside. That is the "traditional fit". Since the edges of the ring are putting pressure on the flesh, these rings might feel a little bit tighter than a Comfort Fit Ring.
 
 
When properly sized by a jeweler, a customer should wear the same size for Comfort Fit or Standard Fit Rings, since in both cases the inside diameter of the ring is the same for a given finger size.
Wearing a ring a little bit tighter or looser is a matter of personal preference...
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LOCATION:

Our new showroom is conveniently located just a short ride from Manhattan's Broadway District, and just a few blocks away from the Lincoln Tunnel. Get directions to the showroom.

Oromi, Inc.
7501 Bergenline Ave. Suite 3
North Bergen, NJ 07047

Even when appointments are not necessary, announcements are appreciated to provide you with the attention that you deserve. Please call 201-868-1114 to announce your visit.
Store Hours are:
Monday through Saturdays 10:30AM - 6:00PM
Saturdays 10:30AM - 4:30PM

If you have further questions, please do not hesitate to contact us at 1-800-317-1333 or by email using our Contact form.